Bills must be paid by the due date printed on the bill to avoid incurring a 10% penalty. Bills not paid by 4:30 p.m. on the final date to pay as shown on the bill will result in the account being deactivated. Customers whose accounts have been deactivated must pay all past due amounts including penalties, deposits and reactivation fees in order to have service restored.
If a customer calls in after normal business hours (Monday through Friday, 8 a.m. to 4:30 p.m.) and requests their services be reactivated after hours, an after-hours fee will be added to any amounts due. Reactivation charges apply to each service separately. Customers requesting service reactivation after hours must call 931-645-7400 or toll free 888-800-4020 and speak to a customer service representative to pay all past due amounts, reactivation fees, after hours fee and deposit by credit card or they can visit either of our customer service centers before close of business the next business day to avoid deactivation again and additional charges.